Privacy Policy

Our Commitment to Privacy

Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared. This statement outlines what our commitment is, why we need to collect personal information, who we may share that personal information with and how you may request access to and correction of the personal information that we hold. This statement relates to personal information we collect through the Website.

The type of personal information we collect is dependent on the type of service or interaction you wish to receive. Personal information we collect may include: your name, address, phone and other contact details (fax, email etc), date of birth, gender, merchandise information (purchases, orders, etc), method of payment. Sometimes we will also collect other personal information, such as where you shop or what your interests are, so that we can improve our service and product offering to you. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information, products, or services. We do not store your credit card details in any way; they are secured by 128-bit SSL encryption and transmitted directly by you to our payment processing provider. We may also collect information about your online behaviour and behavioural patterns when using our website, such as the time and date of your visit, the pages you viewed and how you navigated to, and through, our website.

How We Collect It

The personal information we collect is generally supplied directly by you through our Website. For example, the details you provide us when you place an order, open an account, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. There are also certain situations in which we may collect personal information about you from someone else. For example we may collect information from third parties including public sources, our related companies, your organisation, your representatives and information service providers.

We also receive and store certain types of information through the use of ‘Cookies’, when you interact with us via the Internet. Cookies are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. We recommend that you leave your cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of our Website.

In addition, we may use third party tracking and analytics software to measure and observe user behaviour. This enables us to improve our Website performance and your experience with us.

Why We Collect It

We collect personal information for a number of reasons, including to: deliver, administer and improve the products and services that we offer you, complete other transactions with you or on your behalf, protect against fraud or theft, provide offers and promotions that we consider may be of interest or benefit to you, conduct market research, work with our related companies and service providers, maintain and update our records, protect and uphold the rights, property and safety of us, our customers and others, facilitate acquisitions and potential acquisitions of our business and assets and generally provide you with a premium customer experience.

Sharing you personal Information

We may exchange your Personal Information with third parties to help us use your Personal Information, as described above. for example, organisations that assist us with postal, data processing and analysis, research, mail, promotional, customer contact, technology, banking, payment, debt collection and maintenance services. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analyticshere: https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Use and Disclosure of Personal Information

We collect, use and disclose personal information for a number of reasons, including to: consider your application for a position with us, consider you for other positions, conduct screening checks, manage our recruitment process, protect against fraud or theft, work with our related companies and service providers, maintain and update our records, conduct research and analysis, protect and uphold the rights, property and safety of us, our customers and others and facilitate acquisitions and potential acquisitions of our business and assets.

We may exchange personal information about you with related companies, academic institutions, health service providers, professional and trade associations, law enforcement agencies, referees, your current and previous employers and our service providers. Our service providers may include companies that assist us with recruitment, screening/identity check, data processing and analysis, research, mail, promotional, contact centre, technology, banking, payment or maintenance services.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Information For Applicants in South Africa

If you are a candidate or applicant based in South Africa, we are required to comply with the Protection of Personal Information Act 2013 (“POPI Act”) when we collect, use and store your personal information in accordance with this Recruitment Privacy Statement.

Our Privacy Policy contains further details about our handling of personal information, including further information about how you may access or update your personal information that we hold and how we deal with your concerns. Our Privacy Policy and our PAIA Manual are available on request.

You have a right to file a complaint with us or with the Information Regulator about any alleged contravention of the protection of your personal information by us, in contravention of the POPI Act. We will address your complaint as far as possible.

If you live in South Africa and wish to contact us in relation your personal information or any privacy concerns (including to request a copy of our Privacy Policy or our PAIA Manual), please contact enquiries@geminiinnovations.co.za